Refund policy

Last updated: August 2026

At Bat Malka, every piece is designed with intention, quality, and care. Due to the personal nature of swimwear, we do not accept returns or offer refunds. Eligible items may be exchanged under the conditions outlined below.

Exchanges — 7 Days

Exchange requests must be submitted within 7 days of delivery.

To be eligible for an exchange:

  • Items must be unworn, unwashed, and in their original condition

  • All original tags and hygiene liners must remain attached and intact

  • Items must be free of makeup, deodorant, stains, odours, damage, or any other signs of wear

  • Proof of purchase is required

All exchanged items will be inspected before approval. Bat Malka reserves the right to refuse an exchange if an item does not meet these conditions.

Exchanges are subject to product and size availability and cannot be guaranteed. Any price difference for a higher-priced replacement item must be paid by the customer.

No Returns or Refunds

All purchases are non-refundable. We do not accept returns or issue refunds for:

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Delayed delivery outside Bat Malka’s reasonable control

  • Items purchased using a promotional or discount code

We encourage you to review our size guide or contact us before ordering if you need help selecting your size.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Items marked “Final Sale”

  • Sale or clearance items

  • Items purchased during final-sale promotions

  • Worn, washed, altered, or damaged items

  • Items returned without their original tags or hygiene liner

Exchange Shipping

Customers are responsible for all shipping costs associated with an exchange, including the cost of returning the original item and shipping the replacement item.

Original shipping fees, duties, taxes, and customs charges are non-refundable.

Bat Malka is not responsible for exchange packages that are lost or damaged in transit. We recommend using a tracked shipping service.

Damaged, Defective, or Incorrect Items

If you believe you received a damaged, defective, or incorrect item, please contact us as soon as possible at info@batmalka.com, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the item and the issue

Claims will be reviewed individually. Depending on the circumstances and applicable consumer protection laws, Bat Malka may repair or replace the item or provide another appropriate remedy.

Items damaged through wear and tear, improper care, misuse, or failure to follow the care instructions are not considered defective.

How to Request an Exchange

To request an exchange, email info@batmalka.com with:

  • Your order number

  • The item you would like to exchange

  • The replacement size or item requested

  • The reason for the exchange

Please wait for exchange approval and return instructions before sending your item. Items sent without prior authorization may be refused.

By completing a purchase from Bat Malka, you acknowledge and agree to this policy.