Refund policy
Last updated: March 2026
At Bat Malka, every piece is designed with intention, quality, and care.
We want you to feel confident and comfortable in your set, and we’re here to help if something isn’t quite right.
Exchanges - 14 days
We offer exchanges within 14 days of delivery.
To be eligible:
- Items must be unworn, unwashed, and in original condition
- All tags and hygiene liners must be intact
- No signs of wear, makeup, or damage
Due to limited inventory, exchange requests must be submitted within this timeframe to be guaranteed.
Refunds - 7 days
We offer full refunds within 7 days of delivery.
To be eligible:
- Items must be unworn, unwashed, and in original condition
- All tags and hygiene liners must be intact
- No signs of wear, makeup, or damage
Once your return is received and approved, your refund will be issued to your original payment method.
Final Sale Items
The following are final sale and not eligible for return or exchange:
- Items marked final sale
- Worn or damaged items
- Items returned without original hygiene protection
Shipping
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at
📩 info@batmalka.com
How to Start a Return or Exchange
To begin, please email us at:
📩 info@batmalka.com
Include:
- Your order number
- The item(s) you’d like to return or exchange
- Reason for request